Interviewer instructions
Program management involves decision making regarding the optimization of service delivery to ensure the goals of the program are reached. It involves the planning, organizing, directing, and controlling of company resources. Include salaries of staff which did not provide direct FP services (salaries of staff providing direct services should be included under D 8.1). Also consider program management related costs regarding hiring/firing of staff costs, processing salaries, staff meetings, and any other program management related costs which benefitted family planning projects/programmes in 2012. For example, if a program goal is to disseminate free condoms to a whole community, you will need to know how many condoms are needed in order to satisfy this need, how many health care workers you need in order to distribute these condoms and provide information on them, etc. - this operational planning should be included here.