Evaluations that have looked at the people aspect of the health information system in South Africa have only focused on the
availability of human resources and not on competence or other behavioural factors.
Using the Performance of Routine Information System Management (PRISM) tool that assumes relationships between technical, behavioural and organizational determinants of the routine information processes and performance, this paper
highlights some behavioural factors affecting the quality of routinely collected data in South Africa.
In the context of monitoring maternal and child health programmes, data were collected from 161 health information
personnel in 58 health facilities and 2 district offices from 2 conveniently sampled health districts. A self-administered
questionnaire was used to assess confidence and competence levels of routine health information system (RHIS) tasks, problem solving and data quality checking skills, and motivation.